Effective Date: January 15, 2019
Last Updated: August 9, 2025
At Nusa Botanicals (“we,” “our,” or “us”), we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us. Our practices comply with:
– Indonesia’s Law No. 27/2022 on Personal Data Protection (PDPA)
– European Union’s General Data Protection Regulation (GDPR)
– Applicable US privacy standards
1. Information We Collect
We may collect the following information when you interact with us:
a) Personal details: name, email address, phone number, billing/shipping address
b) Transaction details: payment method, order history, invoices
c) Technical data: IP address, browser type, device information, cookies (for website functionality)
d) Communications: messages, emails, or chats you send to us
2. How We Use Your Information
We process your data only for:
a) Order processing – to fulfill and deliver your purchases
b) Payment processing – to handle secure payments and refunds
c) Customer service – to respond to your questions or concerns
d) Legal compliance – to meet accounting, tax, and regulatory obligations
e) Improvement – to enhance our website, products, and services
We will never sell your personal data to third parties.
3. Legal Basis for Processing (GDPR Compliance)
For customers in the EU, we process personal data under these lawful bases:
a) Contractual necessity – to fulfill your orders
b) Legal obligation – for tax and regulatory purposes
c) Legitimate interest – to improve services and prevent fraud
d) Consent – for optional marketing communications
4. Payment Processing
We accept various payment methods (including bank transfer / Wire and Wise). All payments are processed securely. We do not store your full payment card or account details—only the information necessary to confirm payment.
5. International Data Transfers
Your information may be stored and processed in Indonesia, the US, or the EU. We ensure that any data transfer complies with applicable laws, using safeguards such as encryption and contractual agreements.
6. Your Rights
Depending on your location, you may have the right to:
a) Access your personal data
b) Correct inaccurate data
c) Request deletion (“Right to be Forgotten”)
d) Restrict or object to processing
e) Data portability
f) Withdraw consent for marketing at any time
To exercise these rights, email us at contact@nusabotanicals.com.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.
8. Cookies
Our site uses cookies to:
a) Maintain your shopping cart
b) Remember your preferences
c) Analyze website traffic
You can disable cookies in your browser settings, but some features may not work properly.
9. Data Security
We implement technical, administrative, and physical safeguards to protect your information against unauthorized access, use, or disclosure.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact:
Nusa Botanicals
Email: contact@nusabotanicals.com